Contact information
Contact Us
We're a small Aussie team and we genuinely care about your experience with Onni. Whether you have a question about sizing, need help with an order, or just want to say g'day — we'd love to hear from you.
Get in touch
Email: admin@onni-outdoor.com.au
Response time: Within 24 hours, Monday–Friday
Business hours: Monday to Friday, 8:00 AM – 8:30 PM AEST
Common enquiries
Order status or tracking:
Check your shipping confirmation email for your tracking link. If you can't find it, email us your order number and we'll send it through.
Returns or exchanges:
Please refer to our Return and Refund Policy for full details, including our 30-Day First Pair Guarantee. To start a return, email us with your order number.
Sizing help:
Onni underwear is designed to match men's standard pant waist sizes. If you're between sizes, we recommend sizing up. Need more guidance? Email us and we're happy to help you find the right fit.
Wholesale, partnerships or media enquiries:
For wholesale pricing, partnership opportunities, influencer collaborations, or media enquiries, please email us at admin@onni-outdoor.com.au with the subject line "Partnership Enquiry" and a brief overview of your proposal.
Follow us
Stay up to date with new product drops, behind-the-scenes content, and exclusive offers:
- Instagram: @onnioutdoor
- Facebook: Onni Outdoor
Complaints and feedback
Your feedback helps us improve. If something hasn't gone right, please email us at admin@onni-outdoor.com.au and we'll do our best to make it right.
If we are unable to resolve your concern, you may contact:
- Australian Competition and Consumer Commission (ACCC): www.accc.gov.au | 1300 302 502
- Office of the Australian Information Commissioner (OAIC) for privacy complaints: www.oaic.gov.au | 1300 363 992
Business details
Business name: Onni Outdoor
Country: Australia
Website: www.onni-outdoor.com.au
Onni Outdoor is an Australian-owned and operated business.