Privacy policy

Privacy Policy

Last updated: March 2026

Onni Outdoor ("Onni", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.onni-outdoor.com.au or purchasing our products, you agree to the collection and use of information as described in this policy.

1. Information we collect

We collect personal information that is reasonably necessary to provide our products and services to you. This includes:

Information you provide directly:

  • Name, email address, phone number and delivery address (when you place an order)
  • Payment information (processed securely by Shopify Payments — we do not store your full credit card details)
  • Size preferences and order history
  • Communications you send us (emails, contact form messages, reviews)
  • Account information if you create an Onni account

Information collected automatically:

  • IP address, browser type and operating system
  • Pages visited, time spent on our site, and referring website
  • Device information (mobile, desktop, screen size)
  • Cookie and tracking data (see Section 7 below)

We do not collect sensitive information (such as health, racial or political information) unless you voluntarily provide it to us.

2. How we use your information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To communicate with you about your orders, enquiries and customer service requests
  • To send you marketing communications (only with your consent — see Section 5)
  • To improve our website, products and customer experience
  • To analyse website traffic and shopping patterns
  • To detect and prevent fraud
  • To comply with legal obligations

We will only use your personal information for the purpose for which it was collected, or a directly related purpose you would reasonably expect.

3. How we share your information

We do not sell, rent or trade your personal information to third parties. We may share your information with the following types of service providers who assist us in operating our business:

  • Shopify — our e-commerce platform (processes orders, payments and stores customer data)
  • Sendle — our shipping and delivery partner
  • Klaviyo / email marketing provider — to send order confirmations and marketing emails (with your consent)
  • Google Analytics — to analyse website traffic (anonymised data)
  • Meta (Facebook/Instagram) — for advertising and remarketing purposes
  • Payment processors — to process your payment securely

These third parties are only permitted to use your personal information for the specific services they provide to us. We take reasonable steps to ensure they comply with the APPs or equivalent privacy standards.

4. Overseas disclosure

Some of our service providers (such as Shopify and email marketing platforms) may store data on servers located outside Australia, including in the United States and Canada. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime. By providing us with your personal information, you consent to this disclosure.

5. Marketing communications

We may send you marketing emails about new products, promotions, or content we think you'll find relevant — but only if you've opted in (for example, by subscribing to our newsletter or ticking the marketing checkbox at checkout).

Every marketing email includes an unsubscribe link. You can opt out at any time, and we will process your request within 5 business days in accordance with the Spam Act 2003 (Cth).

We will never send you unsolicited commercial messages without your consent.

6. Data security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

  • SSL encryption on all pages of our website
  • Secure payment processing via Shopify Payments (PCI-DSS compliant)
  • Access controls limiting who within our business can view personal information
  • Regular review of our data handling practices

While we take all reasonable steps to protect your information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your browsing experience. These include:

  • Essential cookies — required for the website to function (e.g., shopping cart, login sessions)
  • Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies — used for targeted advertising (e.g., Meta Pixel)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. When you first visit our site, you will be asked to accept or decline non-essential cookies.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any information that is inaccurate, incomplete or out of date
  • Request deletion of your personal information (subject to any legal obligations we may have to retain it)
  • Opt out of marketing communications at any time
  • Complain if you believe we have breached the APPs

To exercise any of these rights, email us at admin@onni-outdoor.com.au. We will respond within 30 days.

9. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Order and transaction records are retained for a minimum of 7 years to comply with Australian tax and accounting requirements.

10. Children's privacy

Our products are designed for adults. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact us and complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

Email: admin@onni-outdoor.com.au
Business: Onni Outdoor
Response time: Within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

This policy is governed by the laws of Australia.